[swethington]

This is an old post, but I'm hoping Eddie can shed some light on the official policy regarding returning/replacing a defective S1 as I'm getting some conflicting info from Avid support. I'm currently experiencing this same issue with knob 4 on my S1 and opened a support case to get it taken care of. After a few weeks I heard back from support and they tell me that the policy is that I have to send the defective S1 before receiving a replacement (no problem) and that I have to pay out of pocket for shipping it back to Avid. I don't mind sending this S1 in before getting a replacement but Eddie can you confirm that Avid should be paying postage for the return? I see that you mentioned Avid pays postage both ways in your post from October, thought I'd check if that was still the case. Just doesn't seem fair for me to be out of pocket for that. Thanks!