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Old 03-19-2015, 10:07 AM
Mattiasnyc Mattiasnyc is offline
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Join Date: Oct 2011
Location: Nyc
Posts: 155
Default Re: FAQ Mixed messages

Quote:
Originally Posted by Touchwood Studios View Post
THE FAQ section says a NEW HDX system I purchased last week does not come with a support plan or HD 12 I need to buy a $599 in addition to $8000.00 I already spent.
That seems a little out of line and over the top.
Then If decide not to buy a annual plan (Before Dec 31, 2015) I can never upgrade my HD software.
I would say that qualifies as a mixed message
It's not. They're two separate statements.

The second says you need a support plan to get updates and you have until a certain date to get one.

The first says you don't get the support plan by buying a new product (this year).

The two aren't mutually exclusive or even confusing in my opinion. Just not what the customers want obviously.
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