Re: VENUE D-Show losing connection to stage rack
Hi, all in all it's a computer, things can happen. But it can be a hardware issue as well. Good to hear you did not have issues with the actual shows but to be safe in the future, contact Venue Support and they most likely will ask you to send in log files. They will assist you how to get them out of the desk and will help you to get to the bottom of the issue.
Additionally, it's been said that it is a good practice to regularly re-install software on Venue desks, just to keep them clean and healthy, especially if they see a lot of visiting artist show files.
And one more thing to always keep in mind is that you should always power the FOH and Stage rack from the same place on the same phase, grounding issues often show up as a pile of Snake CRC errors. I know you did not say you had these but I'm just saying to remind about the fact.
US Venue Support number changed in May, so here are all worldwide current numbers for your convenience:
US/Worldwide:
+1 650-237-1711 (NEW)
LATAM:
+1 954-746-0956
Europe:
01753 659 500 / +44 1753 659 500
Korea:
82 2 782 4215
China:
86 10 67096127
Japan:
81 3 3505 6138
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