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Old 11-05-2019, 06:42 PM
GregJ GregJ is offline
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Join Date: Aug 2003
Location: CA
Posts: 256
Default New Subscription - No License

Hi,
I have a new Pro Tools subscription that has been active since November 2 (3 days, so far).

I don't see any downloadable resources, namely HEAT or the included subscription plugins, available under Pro Tools in 'My Products.' All I see is 'No download links found.'

I also don't have an iLok license in my iLock account for this new subscription.

The only thing I DO see in my iLock license list is the 'Pro Tools Plan' that I is set to expire in 3 days....

What is supposed to happen with my new subscription?? I have submitted a ticket to avid, but have heard nothing back.

Where is my access to HEAT and the plugins?

Help!?!?
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