Summary
New user here, so apologies if this is posted in the wrong place.
- Trying to install ProTools | First in order to get familiar with the program. Only using my PC with ASIO software / no audio interface.
- I have tried many times to install both ProTools | First 2019.5 and 2019.5 (ran as "administrator") but no luck. They both fail at the end of the installation process. Screenshots below.
- I believe my computer meets all ProTools | First system requirements. Details below:
SiSoftware Sandra Report
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Computer
Model : Dell XPS 15 9570
Serial Number : ****
Chassis : Dell Notebook
Mainboard : Dell 0D0T05
Serial Number : ************
BIOS : Dell 1.14.0 11/08/2019
TPM - Trusted Platform Module : NTC NPCT75x 2.0 (PCR 24)
Intel vPro : 12.0.47.1524
Total Memory : 7.75GB SO-DIMM DDR4
Processors
Processor : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (6C 12T 3.71GHz/4.1GHz, 3.4GHz IMC/3.8GHz, 6x 256kB L2, 9MB L3)
Socket/Slot : FC BGA1356/1528
Chipset
Memory Controller : Dell Core8H (CofeeLake-H 6C) Host Bridge/DRAM Registers 100MHz, 2x 4GB SO-DIMM DDR4 2.67GHz 128-bit, Integrated Graphics
Memory Module(s)
Memory Module : Samsung M471A5244CB0-CTD 4GB SO-DIMM DDR4 1Rx4 PC4-21300SO DDR4-2666 (19-19-19-44 7-63-21-7)
Memory Module : Samsung M471A5244CB0-CTD 4GB SO-DIMM DDR4 1Rx4 PC4-21300SO DDR4-2666 (19-19-19-44 7-63-21-7)
Video System
Monitor/Panel : SHP Generic PnP Monitor (1920x1080, TK6R7€LQ156M1, 15.5")
Monitor/Panel : Hewlett Packard HP 22cwa
(1920x1080, 21.7")
Video Adapter : Intel(R) UHD Graphics 630 (24CU 192SP SM6.4 1.1GHz, 768kB L2, 4GB DDR4 5.33GHz 128-bit, Integrated Graphics)
Video Adapter : Intel(R) UHD Graphics 630 (24CU 192SP SM6.4 1.1GHz, 768kB L2, 4GB DDR4 5.33GHz 128-bit, Integrated Graphics)
Graphics Processor
CUDA : nVidia GeForce GTX 1050 Ti with Max-Q Design (768SP 6C 1.42GHz, 1MB L2, 4GB 7GHz 128-bit)
OpenCL : nVidia GeForce GTX 1050 Ti with Max-Q Design (768SP 6C 1.42GHz, 4GB)
OpenCL : Intel(R) UHD Graphics 630 (192SP 24C 1.1GHz, 512kB L2, 3.1GB DDR4 5.33GHz 128-bit, Integrated Graphics)
D3D 11 : NVIDIA GeForce GTX 1050 Ti with Max-Q Design (4GB)
D3D 11 : Intel(R) UHD Graphics 630 (192SP 24C 1.1GHz, 768kB L2, 128MB DDR4 5.33GHz 128-bit, Integrated Graphics)
OpenGL : GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2 (4GB)
OpenGL : GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2 (4GB)
Storage Devices
PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe) : 477GB (C:)
Logical Storage Devices
OS (C:) : 461GB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe)
WINRETOOLS : 990MB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe)
Image : 13GB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe)
DELLSUPPORT : 1GB (NTFS, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe)
ESP : 646MB (FAT32, 4kB) @ PC401 NVMe SK hynix 512GB (512.1GB, PCIe/NVMe)
Peripherals
LPC Hub Controller #1 : Dell C240 Series Chipset Family LPC Controller (CM246) - A30E
Audio Device : Dell Cannon Lake PCH cAVS
Disk Controller : Dell Cannon Lake PCH Shared SRAM
Disk Controller : Dell Mobile SATA RAID Controller
USB Controller #1 : Dell Cannon Lake PCH USB 3.1 xHCI Host Controller
USB Controller #2 : 8738 JHL6340 Thunderbolt 3 USB 3.1 Controller (C step) [Alpine Ridge 2C 2016]
SMBus/i2c Controller #1 : Intel ICH SMBus
Network Services
Network Adapter : Bluetooth Device (Personal Area Network) #2 (Ethernet)
Network Adapter : Realtek USB GbE Family Controller #2 (Ethernet)
Wireless Adapter : Killer Wireless-n/a/ac 1535 Wireless Network Adapter (802.11ac (VHT), AES-CCMP, 866.7Mbps)
Power Management
Battery #1 : SMP DELL GPM0365 97.00Wh/7.84Ah
Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18363
Platform Compliance : x64
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Installation Experience
Install appears to be going just fine. See screenshot:
https://imgur.com/r0i0sB0
Then I get to this part, which I assume is the final step. See screenshot:
https://imgur.com/cN2Lq1x
Then...nothing. Program does not install. Have restarted computer several times but the program does not appear.
Please help and let me know if I can provide more info. Many thanks!