With the new licensing system we do have System ID's now for Pro Tools. I don't think they are in use yet for authorizing, but you do need them to contact support through your support plan.
As you can see in this screen shot of my Avid Account (hope I blurred out everything I needed too, don't steal my stuff if I didn't
)
PT system ID.jpg
BUT since you still have PT9 you wouldn't have a system ID..... Is there no other way to contact them? This should be a free phone call...
I can check with someone who knows.