[Darryl Ramm]

Well you could always just try Googling the exact error message you got and you would find information about setting the Pro Tools application to run as administrator and that would probably fix the issue.

But if you don't want to do that, and especially since you probably got here by not following the Pro Tools software install documentation, then sure Avid charging you for their time to help you with a problem you created seems pretty reasonable.

If that is not it, start at the "help us help you" link up the top of each DUC web page, and provide more info, or buy that ASC.