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they advise using a "compatible browser like FireFox 3.6" (wtf? FFox is on about version 16 now, isn't it?... )
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I am using Firefox 16.0.1 and i can access the iLok site just fine. I assume they meant use Firefox version 3.6 and
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Removing IE9 made it work. I put IE9 back on the system (because iLok needed it), and now PT10 will not see the iLok... removing IE9 does not improve the situation
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I'm slightly confused...so removing IE9 made it work before but it doesn't help anymore? Perhaps switch to Firefox (from ilok.com "Safari 4+, Firefox 3.5+, Internet Explorer 8+ recommended for best experience") and remove IE9 completely because IE can cause issues with Pro Tools.
I don't know if IE would cause the kind of issues you are having but it wouldn't hurt to try without it