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Old 11-24-2020, 02:39 AM
LDS LDS is offline
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Join Date: Jul 2014
Location: Sydney, Australia
Posts: 1,502
Default HD Native/Pro Tools not recognising attached DX32

Hey all,

I am having a strange time trying to get a MacBook Pro up and running with a HD Native card. For whatever reason it won't recognise a DAD DX32 (digital only equivalent of an AX32), BUT DADman and the DX32 recognise the HD Native card's 64 digilink I/O and some nice big green dots indicating sync. The card also passes digitest fine. It just won't appear as an option under system sounds, and whenever I boot protools it flags that "there is no digilink interface attached to HD Native, press ok to scan again, etc."

Any idea on what is going on? The digilink cables and DX32 work fine with a HDX card. The same issue is occurring on both a MacBook Pro and 2013 Mac Pro. I have tried two different sonnet TB enclosures with no luck. My only remaining thought is that perhaps it is being caused by a firmware issues? Or... the card is dead. Currently the card is running FPGA firmware version 1.00.4 according to digitest. Would anyone be able to confirm if this is the most recent? Seems like resetting/updating the firmware on the card is a challenge, as the process needs the card to stay powered on during a system restart... which doesn't happen with thunderbolt enclosures.
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Pro Tools Ultimate 2024.3. OSX 13.6.5. Win 10. HD Native. Lynx AES16e. Lynx Aurora 16. i9-13900KF. ASRock Z690 Steel Legend. 64GB Ram. AMD Vega 64. BM Decklink. Dolby Atmos Renderer 5.2. Trinnov D-Mon. D-Command.
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