[js_nyc]

Hello all,
Working on a client's rig with the following set-up:

Pro Tools 10.x
Mac Pro 3.2 GHz quad-core intel xeon with 16G RAM
4 Drives (including Main)- 3 with 800G storage
Mac OS 10.6.8

One of his drives became unmountable. Had many libraries for VIs. I could not mount it, so he was thinking of getting an external drive that he could transfer his Time Machine back-up of this drive onto. Could this be a safe workaround?

Secondly, he has not been able to shut this computer down without the hard shutdown button on the front of the tower (cheese grater). I ran Disk Utility, and this did not fix the problem. Do you think it may be a result of the faulty drive still being in the system?

I have been unable to go on premise with him lately, so just wondering if he should attempt these fixes? I am not sure how far up the OS ladder this computer can go, but I also do not know how he would be able to get an earlier version of the OS that is not Mojave.

Of course I also suggested a whole new system, but he is not able to afford this option just yet. Without malice, please let me know if there is something that may help here.

Thanks.