[paul_g]

The above statement couldn't be further from the truth.
Tech support by phone, aside from 30 days free after you buy a product, is FAR from free.
I think it's $3.00 a minute, up to a $75 maximum per event charge.
And if you want phone support on an ongoing basis, there's a yearly charge.
As to free email support, well...yes, but if you've got an issue, and a client breathing down your neck, waiting 3 days for an email response ain't gonna get it.

If you do this for a living/income or have clients, why wouldn't you purchase the 1 year of phone support for like $149 per year?

I asked Digi Design about the program and it's listed on their web-store.

There are different blocks of service you can purchase. I think $149 is a standard, then there is higher levels for faster SLA's, however, the higher sla plans are more money.

Wouldn't that make sense if you do this for a living, or make money from this? I wouldn't do business with a small business owner if I knew they didn't cover all their common sense business basics.

Please... thousands of dollars in equipment, paying customers... $149 per year... no brainer....