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Old 07-12-2013, 03:02 PM
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nigelpry nigelpry is offline
Join Date: Dec 2008
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Posts: 2,154
Default Re: iLok won't surrender an existing 9+10 bundle license for 11

This issue is already covered in other threads. You've bought the wrong upgrade.

People who bought PT10 new got a PT10 licence, while people who upgraded from PT9 got a bundled PT9+PT10 pair of licences.

If you look at the PT11 upgrade purchase options carefully, you'll see there are separate upgrades, at the same cost, for PT10 to PT11 and PT9+10 to PT11.

The bad news is you'll have to apply for a refund on your incorrect purchase, then, when you've got the money back, make the correct purchase. How you go about getting the refund depends on who you bought it from.

People in the other thread on this subject have reported it taking up to ten days to get their money back, and that's where they bought it direct from Avid, who use a third party to manage the store. You have to apply to the third party, not Avid.

It's a pain, for sure, and Avid have not done themselves proud on this, as in many other PT11 related problems.

However, if you need PT11 pronto, you can get a 30 day fully functional trial licence that will keep you going while it is sorted out.
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