[Doug Logan]

I'm having this problem too. Has anyone figured out what's going on?

Just downloaded latest Pro Tools First (2021.7) on a new Windows 10 laptop that has never had Pro Tools before. I have Bitdefender anti-virus but have disabled the firewall.

I signed in the iLok app and assigned a license to this computer, all good so far.

Now starting Pro Tools, the startup progress dialog appears. Soon a blank dialog pops up and main progress dialog says "Signing in to your Avid account" on the bottom and waits... forever (see first attachment). Finally I dismiss the blank dialog with the x in the corner (the x is the only thing showing on the dialog). Pro Tools then finishes initiating and starts the session dashboard. I cannot open or create any sessions from this dialog: the create button is inactive I guess. In the upper right it says "Sign In", so I click that and get the same blank dialog (see second attachment).

I can't find any way to open an existing local session either, so the app is bricked.