View Single Post
  #5  
Old 12-13-2017, 07:45 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,511
Default Re: Pro Tools Duet (by Apogee) now keeps losing connectivity on Sierra.

Who knows this may be normal, I doubt Avid sold many of these interfaces or many users are around here. Apogee make great products but layering on top Avid's less than great consumer support is a bad idea. You should have purchased the Duet from Apogee.

You can try to do some detective work: If the interface is not showing up in macOS/OS X then something is likely wrong with it, it's not a Pro Tools issue. You can check if the device is being probed at all. Look in About This Mac>System Report>USB does *something* show up there that could be the interface (even if it's not labeled correctly). Then is the device deriver installed for the device? Run kextstat in a terminal and look for the driver for the interface, it should be marked as from avid or apogee. if you are not getting this far you likely have a hardware/firmware problem.

Try unplugging the interface and let the Mac boot and then connect it... does that work? If so it's probably not worth spending more time on this. If not then buy a support ASC with Avid or try contacting Apogee support and hope they feel sorry for you.
Reply With Quote