[promixr]

Where did you buy your PT9 Crossgrade from? You really need to contact them. The registration of software should be part of up and running support. In order for you to qualify for the MPowered crossgrade you need to have a copy of MPowered registered.

If you are spending your hard earned money with a dealership that is not helping you with these issues- you need to find another dealership. The problem you are having is not a support issue (that can be resolved here) it's a sales/registration issue. Your dealer should know how to resolve this for you.