To speed things up:
Login to your Avid Master Account
Under “My Support Center” click on “Access the Support Center (Portal)”
This takes you to:
https://na49.salesforce.com/500/o
Under “Select Case Record Type” click on the drop-down Menu and select “Audio”
In the 1st box, add a short description of your problem
In the 2nd box, select “Artist Suite – DAW”
In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate”
In the 4th box, select “Pro Tools | Software”
In the 5th box, select your Pro Tools version
Click on “Submit My Question”
You’ll be provided with a
Case Number
“Post Reply” to this Thread, include your
Case Number to help Mods or Higher escalate your Case
Question:
Did you buy your Reinstatement from Avid, or from a Reseller?