Quote:
Originally Posted by David Revill
Has anyone encountered this message on their S6?
« MTMApp has encountered a problem and needs to close »
When this message is cleared, the TFT screen goes black, so I haven’t been able to go further - I can try retrieving the Crash Report, but if anyone has seen this and knows of anything I can do myself to get the S6 running again ASAP, that would be great.
I wasn’t the guy at the console when this happened, so I don’t know precisely what happened before the crash, but it happened during an upgrade from S6 1.2 to 1.3 so I’m guessing, but not assuming, it’s connected.
Thanks!
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This sounds like a problem occurred during the S6's system software update.
I would
strongly advise doing
nothing until you talk to Avid's technical support or your dealer.
But, you may try following the procedure outlined here:
http://avid.force.com/pkb/articles/h...System-Restore
(My own opinion entirely, but given the date of this notice, I'd guess a bad update or installer may have made it "into the wild"...it happens...not the end of the world)
You should also take a look at the information under
Troubleshooting / How-To in
this document:
http://avid.force.com/pkb/articles/e...vid-S6-Support
You might also consider "bookmarking" both of these articles in your web browser for future reference.
Good luck...