Quote:
Originally Posted by clusterer
hi,
we renewed a PT Ultimate licence/Subscription/support... but we did not receive a iLok activation...... weŽd need to work on this system right now... ShouldnŽt we get an activation code or anything similar? ... our order id is Order Id # 7760325 .. this sucks!
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Hi,
Was this under a different Email than the Email you used to register on the duc?
I can only find a Perpetual Ultimate License the has a support+updates plan that ends on December next year. Is this the same license you're referring to?
I've started a support ticket on this. the webstore team will be in touch soon.
Thanks,
Tope