[imjtblanton]

I'm trying to address this problem once again. Here is the info on what's happening:

I have a trial version of Pro Tools 11.3.0. No sound is coming out of the program. Nothing is muted. All of my other programs produce sound just fine.

To fix this I went to Setup -> Playback Engine.
In the window that pops up, it says Playback Engine: ASIO4ALL v2
I cannot select or change the playback engine settings. ASIO4ALL v2 is simply greyed out.

I then closed Pro Tools and opened it while holding down the n key. The same Playback Engine window popped up. As before it says Playback Engine: ASIO4ALL v2 and nothing can be selected.

How do I fix this?


It seems you guys also want a SiSoft Sandra report. I don't really know what parts of it you want or why it's necessary, so here's the whole thing:

SiSoftware Sandra

ID
Host Name : DESKTOP-GL44O6O
Workgroup : WORKGROUP

Computer
Model : OEM
Serial Number : To Be Fille***********
Chassis : Desktop
Mainboard : ASRock X99 Extreme4
Serial Number : M80-560********
BIOS : AMI (OEM) P2.00 06/01/2015
Intel vPro : 9.01.02.1010
Total Memory : 32GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (6C 12T 3.6GHz, 3.6GHz IMC, 6x 256kB L2, 15MB L3)
Socket/Slot : FC LGA2011

Chipset
Memory Controller : ASRock Xeon (Haswell-E) DMI2 100MHz
Memory Controller : ASRock Xeon (Haswell-E) Integrated Memory Controller 0 Target Address, Thermal & RAS Registers 100MHz, 4x 8GB DIMM DDR4 2.13GHz 256-bit
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 1 Target Address, Thermal & RAS Registers 100MHz

Memory Module(s)
Memory Module : G.Skill F4-2133C15-8GRR 8GB DDR4 PC4-17100U DDR4-2132 (15-15-15-36 4-52-17-6)
Memory Module : G.Skill F4-2133C15-8GRR 8GB DDR4 PC4-17100U DDR4-2132 (15-15-15-36 4-52-17-6)
Memory Module : G.Skill F4-2133C15-8GRR 8GB DDR4 PC4-17100U DDR4-2132 (15-15-15-36 4-52-17-6)
Memory Module : G.Skill F4-2133C15-8GRR 8GB DDR4 PC4-17100U DDR4-2132 (15-15-15-36 4-52-17-6)

Video System
Monitor/Panel : ACR G257HL
(1920x1080, 24.9")
Monitor/Panel : ACR G257HL
(1920x1080, 24.9")
Video Adapter : AMD Radeon (TM) R9 390 Series (40CU 2560SP SM5.1 1GHz/947MHz 6% OC, 16kB L2, 8GB DDR3 6GHz 512-bit, PCIe 3.00 x16)
Video Adapter : AMD Radeon (TM) R9 390 Series (40CU 2560SP SM5.1 1GHz/947MHz 6% OC, 16kB L2, 8GB DDR3 6GHz 512-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon (TM) R9 390 Series (2560SP 40C 1GHz/947MHz 6% OC, 16kB L2, 8GB DDR3 6GHz 512-bit)
Compute Shader Processor : AMD Radeon (TM) R9 390 Series (2560SP 40C 1GHz/947MHz 6% OC, 16kB L2, 8GB DDR3 6GHz 512-bit)
OpenGL Processor : AMD Radeon (TM) R9 390 Series (2560SP 40C 1GHz/947MHz 6% OC, 16kB L2, 8GB DDR3 6GHz 512-bit)
OpenGL Processor : AMD Radeon (TM) R9 390 Series (2560SP 40C 1GHz/947MHz 6% OC, 16kB L2, 8GB DDR3 6GHz 512-bit)

Storage Devices
WDC WD3003FZEX-00Z4SA0 (3TB, SATA600, 3.5", 7200rpm) : 3TB
Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, SED) : 466GB (C:) (E:)
Generic STORAGE DEVICE (31.9GB, USB2) : 30GB (G:)
HP DVD Writer 1265t (SATA150, DVD+-RW, CD-RW) : N/A (D:)

Logical Storage Devices
System Reserved (E:) : 500MB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, SED)
EOS_DIGITAL (G:) : 30GB (FAT32, 32kB) @ Generic STORAGE DEVICE (31.9GB, USB2)
Hard Disk (C:) : 465GB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, SSD, SED)
Optical Drive (D:) : N/A @ HP DVD Writer 1265t (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ASRock Wellsburg LPC Controller
Audio Device : ASRock Wellsburg HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : PC Partner Hawaii HDMI Audio
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : ASRock Wellsburg sSATA Controller [AHCI mode]
USB Controller 1 : ASRock Wellsburg USB xHCI Host Controller
USB Controller 2 : ASRock Wellsburg USB Enhanced Host Controller #2
USB Controller 3 : ASRock Wellsburg USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : Intel SNB/IVB/HSW-E XMB Ch 0 SMBus
SMBus/i2c Controller 3 : Intel SNB/IVB/HSW-E XMB Ch 1 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Generic STORAGE DEVICE (29.71GB)

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.14393
Platform Compliance : x64