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Old 08-01-2013, 02:30 PM
kvandebeek kvandebeek is offline
Join Date: Nov 2009
Location: Belgium
Posts: 16
Default Re: Where's My Free Pro Tools 11 Upgrade?

I submitted a support ticket this afternoon because I was eligible for the upgrade, and I also received a verification code - but the code didn't work since it was already used before.

Strange enough the email contained the following:
Regarding Product: Pro Tools 10 Student LE Cross-Grade

It appears that Avid is trying to send me a PT 10 licence instead of a PT 11 licence. I submitted a new support ticket, but I just want to make sure that I'll be receiving the correct code and will have access to PT 11. Is it possible to investigate this? Thanks!

CPU: AMD Phenom X4 - 9850 (Black Edition)
Memory: 8 GB DDR2
Video: ATI Radeon HD4850 CrossFire
OS: Windows 7 Home Premium x64
FW: Texas Instrumentes Compliant

Platform: Protools LE - v8.0.1
Audio: Digi 002 (Controller Version)

Fav music: Death Metal!
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