[Darryl Ramm]

You need to start with *basic* troubleshooting and explain exactly what you are seeing.

Does the Eleven Rack work stand alone OK? With what monitors connected?

Does the Eleven Rack show up in Audio-MIDI settings? (That tells you much more that showing up in system profile, it actually tells you the driver is alive). Can you play other audio through it, like from iTunes? If so it’s a Pro Tools problem, if not it’s likely a driver/systems or hardware problem.

Does the preference panel for the Eleven Rack show up in OSx systems settings?

What exact driver version is installed... your idea of “latest” may not be correct.

If all that works and it’s not working in Pro Tools then trashing prefs, defaulting IO or starting with a new empty session, etc. may help.

You will get much better help here if you provide very clear information:

Telling us you have “done everything” tells us nothing useful about what you have actually done.

Telling us “the computer recognizes it” misses critical information... what exactly are you looking at to determine that?