Re: Eleven Rack Expansion Pack/Firmware Upgrade - fails with IE9 or later
I'm having the exact issue that Martin was having.
I'm running Windows 10 with IE11, and the updater accepts the serial/device #, but then disappears. Removing IE11 and rebooting did not help.
I obtained a Windows 7 disc with IE8 and loaded it as a virtual machine on my Windows 10 machine. The drivers and files installed ok, but it wouldn't recognize the Eleven Rack hardware even when the virtual USB did.
I then transferred the Windows 7 ISO over to my Mac (running Catalina) and installed it as a Parallels virtual machine there. Now everything installs ok, and the editor is able to connect to the hardware. But of course, the expansion pack serial number is already registered to my Windows 10 machine.
I contacted Avid support yesterday to explain the situation and asked for an activation reset.
How long does this process usually take?
|