Quote:
Originally Posted by Mark Ziebarth
The same for me. I had a problem with an old HD system and after three e-mails the support team told me they have no clue and that this is legacy hard- and software...
I guess many problems stay unsolved if they behave this way with every client.
I was disappointed.
Best
Mark
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Most recent case showed that the logs you submitted didn't contain anything definitive, so the support rep provided some troubleshooting steps for your Pro Tools HD 10 system. Did those steps not help isolate the problem?