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Old 08-08-2019, 01:13 PM
musicman691 musicman691 is offline
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Join Date: Dec 2009
Location: The Soprano State (NJ)
Posts: 16,561
Default Re: 2019 Activation process

Quote:
Originally Posted by originalscottyg View Post
A co-worker did the cross-grade and was never given a license. He recently received an email from Avid, apologizing and stating that the license was finally deposited into his account. If no license has been deposited into the Available tab of your iLok license manager, then you should contact Avid's licensing support department. Avid's support can be somewhat difficult to navigate, but licensing support should be free and no system ID or ASC should be required.
Did your co-worker select the license he wanted to give up from his Avid master account? You have to do that before you get the license.
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