Re: Can't open from cloud
It sounds like there were errors syncing your project to the could and unfortunately there isn't much you can do about it when that happens.
I know you are on the latest version of PTF that supports your operating system, but some of the early versions had some known issues with cloud projects and there were some fixes that went into version 2019.6 that would keep your files from being deleted locally when sync issues occurred. Although, even with these changes, you have to be very careful with cloud syncs as they can easily go wrong.
The best way to ensure your tracks have synced is to open the Pro Tools Task Manager (Window->Task Manager) before you close your project and ensure that all tasks have finished successfully before exiting PTF.
Also it would be a good idea to make a small test project just to make sure your system is working properly. I would create a new project and add a small number of both instrument and audio tracks. Record a few bars on each, then open the Pro Tools Task Manager window. Now save and close your project. You should see tasks appear in the window showing that it is uploading them to the cloud. Once there are no more tasks left, then exit PTF.
Now start PTF and see if you can open the project. Maybe even add a little to it and try the above steps again.
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