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Old 01-04-2011, 05:07 PM
Mr.Ed Mr.Ed is offline
Join Date: Jan 2011
Location: Burbank, CA
Posts: 104
Default Re: Getting hardware repaired from Avid direct, how to reach a human without contract

Originally Posted by DigiTechSupt View Post
That is exactly correct. Anyone in need of a repair should use that option.
OK, good to know. Perhaps the website and documentation should reflect this fact.

I still feel a bit burned that a $65,000+ dollar Dcontrol setup only offers 2 Support calls or 10 email tickets for only the first 90 days of registration, hopefully someone will come to there senses about this policy.
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