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Old 01-04-2011, 02:20 PM
JNS JNS is offline
Join Date: Jun 1999
Posts: 514
Default Re: Getting hardware repaired from Avid direct, how to reach a human without contract

Originally Posted by DigiTechSupt View Post
That is exactly correct. Anyone in need of a repair should use that option.
Thanks, DTS. Now if you can just look into doing something about the ridiculous $79.95 flat-rate phone-support charge I'd appreciate it. How about going back to the old way. Digi makes money and the customer doesn't feel ripped-off. $180/Hr. ($3/Min.) for a support person to be available tells me Digi was making some money by having phone tech-supt. available unless, of course, Digi is paying the phone personnel that much in which case I would like to apply for a support position. As it stands right now, you're not making ANY money off of me for support, whereas you did before (and I have had reasons to want to call for help/advice recently).
HD3 Accel with 2-192s(expanded) and Rosetta 800, PT 8.0.3cs2/10.5.8 on 8-core 2.8 GHz. MacPro with UAD-2 Solo/Duo and Magma Expressbox4 chassis, Sync I/O, Midi I/O, Control 24;
PTLE 8.0cs3 on Dual-core 2.3GHz. G5(PCIe), 003R
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