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Old 06-02-2019, 02:50 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,274
Default Re: ilok manager problem after paid

If it's telling you your iLok belongs to another owner, but you bought the iLok new, more than likely you have multiple iLok User IDs. Some customers mistakenly sign up again using their email address when they already had an account, and have their iLok on one but the licenses in the other.

If you are trying to use the license with an iLok you could also double-check that the license isn't in iLok Cloud. (File > Close Cloud Session in iLok License Manager.)

Couldn't find your accounts based on your DUC User Name or email address to check this, but can check again if you can update your DUC email to match, or start a support case and reply here with the case #.
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