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Old 03-25-2015, 09:43 AM
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Southsidemusic Southsidemusic is offline
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,252
Default Re: Bought PT Express upgraded to PT 11 now want to go back to Express

This is the answer I got just now:

you say you did the crossgrade from Express to Pro Tools 11, so the Pro Tools Express license correctly shows up as surrendered.

If the crossgrade was to the Pro Tools 11 Upgrade/Support 12 month plan purchased in 2015 (or the same plan with extended time to March 31st 2016 purchased after October 10, 2014), then it is currently not transferrable. That is in the Licensing FAQ.

Hope it helps somewhat and that you get it sorted out.
Best Regards

South Side Music Group
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