[Park Seward]

I found this on the Avid web site:

"The Avid Support Reinstatement Fee is a charge that is assessed to any customer who chooses to re-activate a lapsed Avid Support contract or who chooses to activate an Avid Support contract after the standard warranty period for their product has expired. The fee is added to the cost of the Avid Support Contract. Customers that re-activate their support contracts after allowing them to expire enjoy the same benefits of the most up-to-date technology as those customers who consistently maintain their coverage. The reinstatement fee ensures that all customers share equally in the cost of continual improvements to their Avid solutions."

"The fee is 25% of the total cost of the Avid ExpertPlus Support contract (or the Standard Support cost for Software Only systems) for the Avid system being covered. In some cases, it may be more cost effective for customers to back-date the new Avid Support Contract to cover the time that has elapsed since the expiration of the original contract. This option is usually preferable for systems that have been without active Avid Support Coverage for less than 90 days. An Avid reseller can help you determine which choice makes sense for you."

http://avid.force.com/pkb/articles/e...Paper/en279501

This is not referring to the current issue dealing with PT11 but rather other support contracts going back to 2008. The page was last updated in 2012. It may be of help understanding Avid's past dealings with support contracts, but it may not be an indicator of future policies. It appears to apply to the Media Composer product.