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Old 06-10-2015, 04:23 AM
Biosphere Biosphere is offline
Join Date: Jun 2015
Location: Oslo, Norway
Posts: 2
Default "SystemId Entered does not match the SystemId on record for this Serial"


I recently purchased a used Eleven Rack, and the expansion pack yesterday.

However, when trying to activate using the updater I get the error message listed in the title. This is a Windows 8.1 system (which comes with IE 10 by default).

I have entered every possible variation (checking for white spaces/changing charger etc) of serial and system is from the order confirmation e-mail I received after buying expansion, but no luck.

I have contacted support, but they're only sending me irrelevant KB articles.

I believe (and the error message pretty much states this) that the previous owner regged the unit, and that activation fails due to this.

FW version is 1.0.1.

Can anyone help?
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