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Old 05-27-2020, 09:11 AM
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BCnSTL BCnSTL is offline
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Join Date: May 2012
Location: Flyover states, USA
Posts: 292
Default ProTools.exe hangs or crashes on close. Every. Single.Time.

Hi Gang,
I have a new PC build - coming from Mac. It's working -ok- but as subject says: ProTools.exe hangs or crashes every single time I close the app. I can't force-close the process (Access Denied). I have to reboot.
I've searched the forum w/o any useful results. I'm hoping someone here can point me in the direction of a solution. Thank you!

Sandra Report:
SiSoftware Sandra

ID
Host Name : BC-Prod-PC
Workgroup : WORKGROUP

Computer
Model : MicroElectronics B744 PowerSpec
Serial Number : B74403*******
Chassis : Default string Desktop
Mainboard : ASUS PRIME Z390-P
Serial Number : 1910598********
BIOS : AMI (OEM) 2606 10/24/2019
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 12.0.39.1431
Total Memory : 31.88GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8C 3.6GHz/4.9GHz, 3.3GHz IMC/4.3GHz, 8x 256kB L2, 12MB L3)
Socket/Slot : FC LGA1151

Chipset
Memory Controller : ASUS Core8S (Coffeelake-S) Host Bridge/DRAM Registers 100MHz, 2x 16GB DIMM DDR4 3.2GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Crucial/Micron BL8G32C16U4BM8FE1 8GB DDR4 1Rx8 PC4-25600U DDR4-3200 (19-19-19-43 4-62-20-7)
Memory Module : (Bad)/Hynix (Hyundai) NMUD480E86-3200 8GB DDR4 1Rx8 PC4-25600U DDR4-3200 (17-17-17-38 4-58-19-6)
Memory Module : Crucial/Micron BL8G32C16U4BM8FE1 8GB DDR4 1Rx8 PC4-25600U DDR4-3200 (19-19-19-43 4-62-20-7)
Memory Module : (Bad)/Hynix (Hyundai) NMUD480E86-3200 8GB DDR4 1Rx8 PC4-25600U DDR4-3200 (17-17-17-38 4-58-19-6)

Video System
Monitor/Panel : Dell Computer DELL U3818DW
(3840x1600, 37.5")
Video Adapter : Intel(R) UHD Graphics 630 (24CU 192SP SM6.4 1.2GHz, 768kB L2, 128MB DDR4 6.4GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) UHD Graphics 630 (192SP 24C 1.2GHz, 512kB L2, 12.8GB DDR4 6.4GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics 630 (192SP 24C 1.15GHz/1.2GHz, 768kB L2, 128MB DDR4 6.4GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics 630 (192SP 24C 1.15GHz/1.2GHz, 768kB L2, 128MB DDR4 6.4GHz 128-bit, Integrated Graphics)

Storage Devices
Disk : WDC WDS100T2B0C-00PXH0 (1TB, PCIe3x2/NVMe)
Disk : WDC WDBA3V0010BNC-WRSN (1TB, PCIe3x2/NVMe)
Disk : Memorex Mini (32.2GB, USB2)

Logical Storage Devices
Windows (C:) : 931GB (NTFS, 4kB) @ WDC WDS100T2B0C-00PXH0 (1TB, PCIe3x2/NVMe)
Windows RE tools : 400MB (NTFS, 4kB) @ WDC WDS100T2B0C-00PXH0 (1TB, PCIe3x2/NVMe)
BC PC Data (E:) : 931GB (NTFS, 4kB) @ WDC WDBA3V0010BNC-WRSN (1TB, PCIe3x2/NVMe)
BC WAVES (D:) : 30GB (FAT32, 8kB) @ Memorex Mini (32.2GB, USB2)
SYSTEM : 252MB (FAT32, 2kB) @ WDC WDS100T2B0C-00PXH0 (1TB, PCIe3x2/NVMe)

Peripherals
LPC Hub Controller #1 : ASUS Z390 (Cannon Point) LPC/eSPI Controller
Audio Device : ASUS ICH300 (Cannon Point) cAVS
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : ASUS ICH300 (Cannon Point) Shared SRAM
Disk Controller : ASUS ICH300 (Cannon Point) SATA AHCI Controller
Disk Controller : Sandisk Standard NVM Express Controller
Disk Controller : Sandisk Standard NVM Express Controller
USB Controller #1 : ASUS ICH300 (Cannon Point) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Peripherals
Media Player : Memorex Mini (29.91GB)

Network Services
Network Adapter : Realtek PCIe GbE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Intel(R) Wireless-AC 9461 (802.11ac (VHT), AES-CCMP, 390Mbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18363
Platform Compliance : x64
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