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Old 10-13-2020, 11:58 AM
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Join Date: Oct 2013
Location: Columbus, Ohio USA
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Default Re: Artist Control no longer connects

Quote:
Originally Posted by pasanta View Post
I have an artist control and mix...

The mix still connects normally. The control shows up at all in EuControl settings window for about 30 secs to a minute, before dropping the connections...

Anything left to try...or does it need servicing?
Have you tried connecting just the Control by itself to the MAC?

It does sound like you might have an intermittency during the handshake process... maybe check the Ethernet jack for looseness, or bent wire in the jack itself. Also check the power supply, jack, cord, etc.

Physically pick the unit up and gently shake the unit... listening for something loose rattling inside the unit. A broken solder bead, or loose screw can reek havoc in the wrong place.

I know what I suggested is a stretch, but you might as well check everything you can before you send it to have it serviced, and the more info you give the service tech may help them toward a solution.
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Computer Asus P9X79 Deluxe | Intel i7 3930k | 32 Gig Ram | Intel 520 SSD's | 2T Caviar Black
Software Win 7 Ultimate (64bit) | Cubase Pro 9.5.41 (64bit) | WaveLab 9.5.25 (64bit) | HALion 6 (64bit)
Hardware RME FireFace's UFX / 800 | MOTU MTP AV USB | Avid Artist Series: Control, Mix, and Transport | EuControl ver. 18.3
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