[unkJE]

From Sweetwater:
https://www.sweetwater.com/sweetcare...t-iLok-support

Contact iLok support
If your iLok is still not detected, it might not be working properly. If your iLok USB dongle is broken, lost or stolen, you must resolve the issue directly with iLok via their website’s support area. To do so, contact their support team and submit an iLok RMA by following the steps below.
1. Visit iLok’s Support page.
2. Choose either iLok & License Manager Issues to continue troubleshooting or Broken, Lost or Stolen iLoks to submit an RMA.
3. Follow the on-screen instructions to complete the support form. Once done, iLok will contact you via the registered email address.

So, iLok’s Support page: https://www.ilok.com/#!support

I realise there are “hoops to jump through” – so, to minimise any hassles, for owners of multiple licenses, I highly recommend paying USD$30 a year for “Zero Downtime, with Theft & Loss Coverage (TLC) activated”
https://www.ilok.com/#!zdt-coverage