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Old 05-27-2019, 06:40 PM
CHRIS AIKEN CHRIS AIKEN is offline
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Join Date: Feb 2000
Location: WARSAW POLAND
Posts: 434
Default Re: Can't update my support code.

Another update (for those interested) in my case of brutal Avid customer service.

The person I've been dealing with at customer service has passed my case off to another department and I've now been waiting 11 days to hear anything back....crickets.


Entered on: 5/17/2019 8:09 PM Entered by: Jaimark

Hi Chris,

Thank you for the update.

We have forwarded this issue to our Licensing Team, presented your case and I will update you by email once resolution is made.

We are working diligently to make your experience with Avid products the best that it can be.

Regards,
Jaimark A.
Avid Global Customer Care


Going on 3 weeks now with back and forth emails. Really not happy with the treatment.

Chris
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