Some extra info ...
I have a Punchlight RAG light. The master record armed amber chevron light comes on as soon as the record button is pressed, and the transport window record light flashes red as soon as the D-Command record button is pressed - so the system is seeing the button press. Then when Play is pressed, the RAG light drops out of "armed/yellow" and the whole system is in play. This happens even with count-off enabled/disabled, with pre-roll enabled/disabled. As stated though if I use the keyboard or the mouse the system works just fine with/without countoff and/or pre-roll.
So confused ...
