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Old 07-09-2020, 07:04 AM
eyibliis eyibliis is offline
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Join Date: Jul 2020
Location: Finland
Posts: 3
Default Re: No help, no crossgrade discount, canít renew, getting nowhere.. giving up on PT?

Quote:
Originally Posted by DigiTechSupt View Post
Sorry about that.
There was a pricing change and at the time when you tried renewing your Pro Tools perpetual license's update+support plan, it has already expired.
Thanks for your reply. So are you saying my perpetual license's update+support plan for 12 months had already expired when I tried renewing it after less than 12 months?

I ordered the perpetual license on July 26th 2018 (and activated some time later after receiving the package in the mail with the iLok key) and tried renewing it on July 11th 2019.

Quote:
Originally Posted by DigiTechSupt View Post
You can turn on your auto-renewal switch on your my.avid.com/products#Myproducts to have it renewed.
Thanks, but like I stated in my post I'm not just blindly going to turn on the auto-renew without any idea of the amount I'll be charged.
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