Quote:
Originally Posted by Heretiger
Having the same problem. How long do you have to wait to use protools after the subscription is active? It would be soooo great if y'all would sort a way to make protools license immediately deposited into ilok when the subscription is activated...
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It is. I checked your account and your subscription license was deposited back in May, and it is now current. (It gets refreshed each month upon successful payment, so an interruption there could take a day or two for it to go through once billing has been updated.)
Quote:
Originally Posted by Heretiger
...Seriously. So frustrating waiting for support help with a basic billing/activation request! Can't access help by phone unless I purchase a 1 time "right" to get help with your problematic subscription service?
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You don't have to buy an ASC for this...
call and use your System ID or select the activation/registration option. That's a better option for a license issue where you cannot launch Pro Tools.