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Old 01-16-2010, 04:55 PM
Sheldon Radford's Avatar
Sheldon Radford Sheldon Radford is offline
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Join Date: Feb 2005
Location: Mountain View, CA
Posts: 1,293
Default Re: Plug In Racks&Console Freeze/Compatibility Issues

Hi Zack,

I'm really sorry to hear about this - it's not the type of experience we want customers to have. We'll pass along the feedback on our end.

In the meantime, it's worth checking to make sure the latest versions of plug-ins are installed. This can be done by selecting the plug-in from the "Installed" column on the Options > Plug-Ins page and reading the text that appears in the info pane. Sometimes an update is available and solves the problem. And sometimes the plug-in developer doesn't even know about an issue until a certain combination of circumstances happens. It's rare, but it can happen. Most plug-in developers understand the "mission critical" nature of live gigs and are quick to respond, once the cause of the problem is known.

It's not likely that there's anything between D-Show versions (2.8 versus 2.7) that would cause this.

Sheldon
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