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Old 03-30-2015, 05:53 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Upgrade from PT 11 tp PT 12?

Quote:
Originally Posted by Rexgtz View Post
I've tried contacting Avid support for info on upgrading and everytime all I get is a generic reply to phone their 1-888-456-3444 and the email support Case is Closed. TWICE.

Anyone in the know care to let me know how much Avid wants to upgrade from PT 11 to PT 12?

I purchased PT 11 and installed it on Dec 4th 2014 Support ends tomorrow March 31 2015.
You contacted the webstore and they referred you to CS to discuss this. You included in your notes "Time Period: Dec 05, 2014 - to - Mar 31, 2016" and that's correct - you're still covered for another 12 months.

As far as upgrading, your Upgrade and Support Plan provides the v12 upgrade which should be in your account soon. CS is still processing Upgrades.
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