Re: "Customer Service"? Unbelievable... (EXRP Activation Failed)
Failed again.
I wonder if I'm missing something. The current Avid firmware on my Mac is 1.00.3 (software is 1.1.1). I'm trying to update this to what the Avid site says is firmware v2.0.1.
But, is there an intermediate step I should take in this update process? Is there a link/download that first updates to an slightly higher firmware version, THEN the Expansion Pack firmware (2.0.1) is applied?
Absent all this, is there a way to completely start over? Meaning, can I completely uninstall everything from Avid currently on this Mac and start from step 1? If yes, is this possible when Avid is down for maintenance?
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