Quote:
Originally Posted by microstudio
I went a step further and reported them to the BBB and then received a reply from their tech dept saying that "We are currently gathering information regarding the status of the hardware's drivers."
The truth here is this AVID has not updated the drivers for Windows since 2016 and Mac OS since 2019 and they were selling the 11R until 6/13/19.
So a person could have bought a brand new 11R on 6/12/19 and AVID does not give them any driver updates yet. They say they will support the device until 2024 but yet they have not supported it for a long time, this is just bad business and false advertising IMHO.
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11R Drivers updated! Well, it might have been my reporting Avid to the BBB that got them to do what they advertised they would do. 2 years without an update and it was only about a month after I reported them to the BBB they got it done....Thanks, Avid!