[Avid]

Jeff, not sure why your Pro Tools 8 upgrade had not gone through before, but it has now. Check your email.

We apologize for the long hold times in CS since the Pro Tools 8 release. The website experienced an increase of 20x normal when PT8 was released last week, and call volume has probably increased in a similar manner. Although we do expect higher call volume, it is not possible to bring in untrained temporary CS reps to take phone calls, as it would not be possible for them to understand all of the issues and procedures involved with each individual customer.

In any case, you should be able to access your upgrade now.