Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.19 seconds.
Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion 12-05-2019, 01:34 PM
Replies: 3
Views: 216
Posted By DigiTechSupt
Re: restoring projects stored locally

Hi,
I've sent an Email through a support case. When was the last time you saw the projects available in your dashboard? Can you also check your cache folder if it still contains your project cache?...
Forum: Pro Tools 11 12-03-2019, 06:49 PM
Replies: 4
Views: 211
Posted By DigiTechSupt
Post Re: Pro tools 11 won't start after updating to Windows 10

Hello yorgo,

Windows 10 was first qualified with Pro Tools 12.5. See avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 12-01-2019, 11:06 AM
Replies: 2
Views: 216
Posted By DigiTechSupt
Post Re: Lost license

Hello glenrupp,

We will check up on your case and get you a reply.

Best regards,
JC
Forum: Licensing & Accounts 12-01-2019, 11:05 AM
Replies: 4
Views: 205
Posted By DigiTechSupt
Re: No renewal button for Perpetual Lic

Hello LSNY,



There were some pricing changes on 7/1. duc.avid.com/showthread.php?t=405253 (http://duc.avid.com/showthread.php?t=405253)


Renewals are not being discontinued....
Forum: General Announcements 11-28-2019, 11:59 AM
Replies: 0
Views: 773
Posted By DigiTechSupt
Promo Alert: Pro Tools Reinstatement Promo!

In line with this announcement (http://avid.force.com/pkb/articles/FAQ/reinstatement-faq) about Update Plan Rreinstatement, we are offering a big promo for Perpetual License owners who have expired...
Forum: Licensing & Accounts 11-20-2019, 12:27 PM
Replies: 8
Views: 548
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Can you edit your Email at http://duc.avid.com/profile.php?do=editprofile
We can't find the product under the Email associated with your duc account.

Thanks,
-Tope
Forum: Licensing & Accounts 11-20-2019, 12:21 PM
Replies: 8
Views: 548
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Looking in to this..
Will get back to you in a bit.

-Tope
Forum: Pro Tools | First Discussion 10-10-2019, 11:34 AM
Replies: 96
Views: 39,297
Posted By DigiTechSupt
Re: there was an error posting the project

Hi,

I've alerted the Audio team regarding this. Jillian from the support team should be in touch with you within the day.

Thank you,
Tope
Forum: Licensing & Accounts 10-06-2019, 01:57 PM
Replies: 12
Views: 928
Posted By DigiTechSupt
Re: Missing Pro Tools Perpetual License

Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
Forum: Licensing & Accounts 10-01-2019, 01:42 PM
Replies: 4
Views: 602
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

The team had to manually deposit the licenses on his account.
Everything shows as is, but the licenses are already inside his iLok Account. I can see that it's already activated on their iLok...
Forum: Licensing & Accounts 09-30-2019, 11:39 AM
Replies: 6
Views: 425
Posted By DigiTechSupt
Re: Avid account setup with old email. Cannot access account.

Thank you for this,
I've forwarded their concern to the webstore team. Should be able to receive an Email from them soon.

Tope
Forum: Licensing & Accounts 09-30-2019, 11:36 AM
Replies: 4
Views: 602
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

Hi,

seems that it has been fixed today. Please check and let us know.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-30-2019, 11:33 AM
Replies: 2
Views: 574
Posted By DigiTechSupt
Re: Can't Sign In....

Checking with I.T. team if there was an outage. Will confirm within the day.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-26-2019, 07:33 PM
Replies: 6
Views: 617
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi Metalhead666,

The Xpand!2 installer is already a part of the Pro Tools DMG file installer and should be installed along with the DAW. Please try re-downloading and re-installing from your Avid...
Forum: Licensing & Accounts 09-26-2019, 04:24 PM
Replies: 6
Views: 535
Posted By DigiTechSupt
Re: No Action on my case

Sorry about that. Your account's all set now. Please check and activate the new license.

Thank you,
Tope
Forum: Licensing & Accounts 09-26-2019, 11:10 AM
Replies: 6
Views: 535
Posted By DigiTechSupt
Re: No Action on my case

Hi Mixgate,
Sorry for the long wait. I've pulled up your support case and sent a response through Email. Your license is already in your iLok account. Please check my Email through the support case...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 09-17-2019, 12:33 PM
Replies: 8
Views: 621
Posted By DigiTechSupt
Re: installing Protools le 8 fo 003 error

Hi, have you tried using a different browser? (Chrome is good for these) Also, make sure that download is complete before extracting and running the installer file.

Thanks,
Tope
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-16-2019, 10:01 PM
Replies: 50
Views: 2,136
Posted By DigiTechSupt
Exclamation Re: Macbook Pro backup before repair

Insults and cursing removed, threads merged and opened, back on track. If you want to participate in the conversation or help the OP please do, but please respect the Terms of Use...
Forum: Pro Tools | First Discussion 09-16-2019, 06:18 PM
Replies: 9
Views: 1,643
Posted By DigiTechSupt
Re: Unable to create any project

Hi!
Sorry, unfortunately this is a different case. There's an issue with the cloud platform at the moment, but is already being worked on by the IT team. We'll let you know once it's fixed....
Forum: Licensing & Accounts 09-09-2019, 11:56 AM
Replies: 4
Views: 574
Posted By DigiTechSupt
Re: Pro Tools Ultimate iLok asset issues - need urgent help

Sorry. I was not able to find any support case associated with the Email address registered under your account here on the Duc. Do you already have a case number?
Upon checking, only one Pro Tools...
Forum: Pro Tools 2019 09-08-2019, 10:51 AM
Replies: 3
Views: 369
Posted By DigiTechSupt
Re: Problems actually buying Pro Tools

Hi,

upon checking, it's already inside your Avid Account's Products Page (my.avid.com/products#myproducts).
http://duc.avid.com/attachment.php?attachmentid=12086&stc=1&d=1567961439

Please sign...
Forum: Pro Tools | First Discussion 08-28-2019, 10:20 AM
Replies: 6
Views: 791
Posted By DigiTechSupt
Re: Can't open Projects after fresh install

Hi,

I've just checked and there are no Avid Account under the Email you registered with the duc. Can you update your Profile with your Avid Account Email so we could check further?

Thank you....
Forum: Pro Tools 12 08-27-2019, 12:58 PM
Replies: 10
Views: 949
Posted By DigiTechSupt
Re: PT 12 Not showing up in "Products."

Hi,

I've just got word from the licensing team that version 12 installers will not be part of your account but will be available inside the Avid Download Center.
Let me know if you're able to...
Forum: Pro Tools 12 08-26-2019, 02:45 PM
Replies: 10
Views: 949
Posted By DigiTechSupt
Re: PT 12 Not showing up in "Products."

I've already checked and there is 10,11, and 2018.3 2018.4.
I've started a support case to get the 12 installers in your account.

Tope
Forum: Pro Tools | First Discussion 08-26-2019, 01:18 PM
Replies: 9
Views: 1,643
Posted By DigiTechSupt
Re: Unable to create any project

This should be fixed now.


-Tope
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 08:16 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com