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Search: Posts Made By: Hugh-H
Forum: Post - Surround - Video 10-04-2019, 01:47 PM
Replies: 2
Views: 476
Posted By Hugh-H
Re: Netflix certification IT considerations

Hello,
It's not hard and really most of those are in place in decent LA post houses anyway. Your media network should already be separate from the internet - you're dealing with 10's or 100's of...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-04-2019, 10:26 AM
Replies: 83
Views: 25,381
Posted By Hugh-H
Re: Absurd and arbitrary HDX fan noise

Hello,



Not publicly published. As I stated some time ago in this thread, the firmware that runs the fans is programmed too conservatively on at least some of the cards in the sense that we've...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-04-2019, 10:17 AM
Replies: 8
Views: 304
Posted By Hugh-H
Re: How to force HDX firmware reset when using a PCI chassis?

Hello,
If you have an HDX issue one of the troubleshooting steps Avid likes you to take is resetting the firmware. With the number of HDX card issues we've had over the years we fabricated an...
Forum: Pro Tools HDX & HD Native Systems (Mac) 10-03-2019, 09:17 AM
Replies: 83
Views: 25,381
Posted By Hugh-H
Re: Absurd and arbitrary HDX fan noise

Hello,
I know someone who did that on their system because they needed to operate in a quiet environment. When you pull the metal cover off the card you can unplug the mini molex connector....
Forum: Pro Tools 2019 08-10-2019, 12:15 PM
Replies: 9
Views: 806
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello again,

Manuel from Avid sent me two more replacement cards with specific instructions to the parts department to check the cards before shipping. This did not happen - one of the cards had...
Forum: Pro Tools 2019 08-07-2019, 02:41 PM
Replies: 9
Views: 806
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

As I say to many of my associates with less rigorous scientific methods (think political conclusions) - correlation is not causation. However since two folks have asked for the data points...
Forum: Pro Tools 2019 08-06-2019, 02:56 PM
Replies: 9
Views: 806
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

You know, I never post anything until it's in my hand and functional, except this time. And of course.....

The two replacement cards are not functional. One has a defective fan and the...
Forum: Pro Tools 2019 08-01-2019, 09:39 AM
Replies: 9
Views: 806
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

Recap - in 3.5 years I've had 6 HDX cards with the same dsp failure on 3 separate systems.

Update - I never count on anything until it's in my hand and working, BUT, Avid has promised to...
Forum: Pro Tools 2019 07-22-2019, 04:40 PM
Replies: 9
Views: 806
Posted By Hugh-H
Re: 5th + 6th DSP16 failures in 3.5 years

Hello,

I agree with the above, it's not what should be occurring. The fact that it's the same DSP chip on every one of the six cards is peculiar at best, indicative of an unacknowledged design...
Forum: Pro Tools 2019 07-22-2019, 12:57 PM
Replies: 9
Views: 806
Posted By Hugh-H
5th + 6th DSP16 failures in 3.5 years

Hello,

Complaining mode not a request for diagnosis post -

We just had our 5th + 6th HDX card failures in the past 3.5 years with the exact same card failure - DSP16. The first two happened...
Forum: Pro Tools HDX & HD Native Systems (Mac) 06-13-2019, 11:25 AM
Replies: 19
Views: 4,388
Posted By Hugh-H
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Hello Jeffro et.al.,

We received several systems back yesterday and tested them for proper operation of the "N" key modifier to allow playback engine selection during boot without Digilink I/O...
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-29-2019, 08:46 PM
Replies: 19
Views: 4,388
Posted By Hugh-H
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Hello Jeffro,
Thanks for responding. Back when I first reported this issue I tried this on all 5 of our HDX2 and HDX3 systems with the same result - no matter the timing of N presses, if there’s a...
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-18-2019, 10:22 PM
Replies: 19
Views: 4,388
Posted By Hugh-H
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Hello,

Unfortunately you found the same issue I did with the same result - a number of folks tell you N will allow you to select the playback engine but it does not under the following...
Forum: Pro Tools 2019 05-12-2019, 11:19 AM
Replies: 20
Views: 1,181
Posted By Hugh-H
Re: AAE Error 1 when doing HDX firmware update

Hello,
FYI you are not able to reset HDX firmware with a Mac on a Sonnet chassis. The process requires the computer to restart while keeping the HDX card powered, and the Sonnet briefly cycles power...
Forum: Pro Tools 2018 02-09-2019, 10:28 AM
Replies: 10
Views: 1,533
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
Thanks for the response, but Nope, doesn't work as it should. Holding N-key with HDX cards installed and no audio interfaces does NOT bring up the playback engine selection ability here....
Forum: Pro Tools 2018 02-08-2019, 04:16 PM
Replies: 10
Views: 1,533
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
I thought I had tried the N key before launch but wanted to be sure. I just received some systems back and gave it a try. Here still not working -

If HDX cards are installed and audio...
Forum: Pro Tools HDX & HD Native Systems (Mac) 02-03-2019, 11:21 AM
Replies: 38
Views: 12,123
Posted By Hugh-H
Re: HDX card not recognised - repair fee?

Hello,

Yes, PT updates can break HDX cards, it's happened twice to us, total of 4 HDX cards. If there is a firmware update it can fail and brick the card.

FYI for troubleshooting HDX cards -...
Forum: Pro Tools 2018 01-25-2019, 09:01 AM
Replies: 10
Views: 1,533
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
I think I tried that but not sure, I won't see the systems for another week or more but will test at that point.
Thanks,
Hugh
Forum: Pro Tools 2018 01-24-2019, 09:15 AM
Replies: 10
Views: 1,533
Posted By Hugh-H
Re: BUG - using N key for PB engine select with HDX cards installed

Hello,
Thanks for the responses, here is some more information.
- MP 5.1 / OS10.12.6
- PTHD(ultimate,greatest,etc.) 18.3
- HDX2, and normally SyncHD + 2x HDMadi attached
- System works correctly...
Forum: Pro Tools 2018 01-23-2019, 03:29 PM
Replies: 10
Views: 1,533
Posted By Hugh-H
BUG - using N key for PB engine select with HDX cards installed

Hello,
There's a bug in the programming for using the N key to select the PT playback engine on startup. If you have HDX cards installed and no audio interface attached the following occurs -
-...
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-30-2018, 07:23 PM
Replies: 9
Views: 4,678
Posted By Hugh-H
Forum: Pro Tools HDX & HD Native Systems (Mac) 12-18-2018, 10:34 AM
Replies: 38
Views: 12,123
Posted By Hugh-H
Re: HDX card not recognised - repair fee?

Hello,
Two separate occasions a PT update ruined some of our HDX cards. The last occasion Avid wouldn't replace them, I paid the exchange fee of approximately $1800 ($900 per card), and they sent...
Forum: macOS 11-13-2018, 05:58 PM
Replies: 11
Views: 2,056
Posted By Hugh-H
Re: Upgrade woes: Stop Button Lights Blue - Can't record/playback

Hello,
The indicators you describe present when PT is put in chase mode and is waiting for timecode. Command-J does this, could you be pressing that by mistake?
Hugh
Forum: Pro Tools 2018 06-22-2018, 04:02 PM
Replies: 14
Views: 2,914
Posted By Hugh-H
Re: Avid Application Manager - How to stay logged in?

Hello,

Not completely pertinent to your question but we prevent App Mgr from launching. Too much network activity and computer abuse in previous versions, good to hear it's behaving better.
Hugh
Forum: Pro Tools 2018 06-14-2018, 08:41 AM
Replies: 37
Views: 18,777
Posted By Hugh-H
Re: macOS 10.14 Mojave and “cheese grater” Mac Pros

Hello,



If it's not a Mac card or a PC card specifically flashed to be a Mac-compatible card, it's usable in a MP after the drivers are loaded but you will not see the boot manager screen when...
Showing results 1 to 25 of 192

 
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