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Search: Posts Made By: jeffro
Forum: Pro Tools 12 Today, 10:12 AM
Replies: 2
Views: 106
Posted By jeffro
Re: Could not import audio

Pro Tools 12 (http://avid.force.com/pkb/articles/download/Pro-Tools-12-8-3-Release-Info) is not qualified on Mojave.

Search "Could not complete the import audio command" in the Knowledge Base...
Forum: Licensing & Accounts Today, 09:49 AM
Replies: 24
Views: 1,520
Posted By jeffro
Re: From 9 upgrade ?

You are still lumping Perpetual and Subscription together even though they are different.

Think of it like owning (perpetual) vs renting (subscription).

When you own something...
Forum: Licensing & Accounts 06-12-2019, 12:58 AM
Replies: 24
Views: 1,520
Posted By jeffro
Re: From 9 upgrade ?

Both are qualified (http://avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart).
Forum: Licensing & Accounts 06-12-2019, 12:55 AM
Replies: 7
Views: 335
Posted By jeffro
Re: Avid link showing plugins i dont own.

It should be showing what's in your Avid account (http://my.avid.com/products). If not, we should get more info to check this out.
Forum: Pro Tools | Control 06-08-2019, 10:45 PM
Replies: 1
Pan
Views: 244
Posted By jeffro
Re: Pan

Same here... will start a case for you and log this.
Forum: Pro Tools | First Discussion 06-08-2019, 02:01 PM
Replies: 2
Views: 157
Posted By jeffro
Re: my pro tools failed to download

Welcome to the community.

You can download the installer from your Avid account:

my.avid.com/products (http://my.avid.com/products) > Pro Tools | First > Product Details and Download Links > ...
Forum: Pro Tools | First Discussion 06-08-2019, 01:55 PM
Replies: 6
Views: 314
Posted By jeffro
Re: Open old .ptf files in Pro Tools First?

Welcome to the community.

The Pro Tools SE ref guide said session files could be opened by Pro Tools, so please try File > Convert Session... in PTF and let us know the results. Thanks!
Forum: Licensing & Accounts 06-08-2019, 01:28 PM
Replies: 24
Views: 1,520
Posted By jeffro
Re: From 9 upgrade ?

You could check it out using the Pro Tools Trial (https://my.avid.com/get/pro-tools-ultimate-trial) (on a clone of your system drive if possible) to see if the current version works for you.
Forum: Licensing & Accounts 06-07-2019, 09:25 PM
Replies: 24
Views: 1,520
Posted By jeffro
Re: From 9 upgrade ?

There are 2 license types: Perpetual and Subscription.

It's easy to lump everything together and call it subscription, and having the Annual Subscription and Perpetual Upgrade both priced at $299...
Forum: Licensing & Accounts 06-06-2019, 12:25 PM
Replies: 1
Views: 361
Posted By jeffro
Re: Avid master account

Yes, please contact Avid CS (https://www.avid.com/learn-and-support/contact-audio-and-music-support#Create-a-case) to provide your info and have these changes made.
Forum: Pro Tools 2019 06-06-2019, 11:02 AM
Replies: 10
Views: 467
Posted By jeffro
Re: Total breakdown 12.9.5

Pete Gates and the DUC to the rescue... thanks all! If you see this again and can't solve it best to Save Log and attach that to a support case, or start a support case and put the case# into the...
Forum: Licensing & Accounts 06-05-2019, 10:41 PM
Replies: 3
Views: 217
Posted By jeffro
Re: No installer for pro tools 8

NVM... found your support case and will respond there.
Forum: Licensing & Accounts 06-05-2019, 10:27 PM
Replies: 3
Views: 217
Posted By jeffro
Re: No installer for pro tools 8

Pro Tools 8 was included with a variety of interfaces and new purchases would have included registration cards for the hardware and software. Did you register either, and if so would you have used...
Forum: Licensing & Accounts 06-03-2019, 10:27 PM
Replies: 8
Views: 782
Posted By jeffro
Re: ilok manager problem after paid

Just checked the iLok User ID for that case and it still shows your Pro Tools Perpetual, Pro Tools Plan and Avid Falcon AAX licenses activated to iLok Cloud. If you instead want these on your iLok3...
Forum: Licensing & Accounts 06-02-2019, 10:13 PM
Replies: 8
Views: 782
Posted By jeffro
Re: ilok manager problem after paid

Thanks for the case #. Your licenses are in an iLok Cloud Session, so you first need to Close Cloud Session in iLok License Manager. You can then activate the licenses to your iLok.
...
Forum: Licensing & Accounts 06-02-2019, 02:50 PM
Replies: 8
Views: 782
Posted By jeffro
Re: ilok manager problem after paid

If it's telling you your iLok belongs to another owner, but you bought the iLok new, more than likely you have multiple iLok User IDs. Some customers mistakenly sign up again using their email...
Forum: Licensing & Accounts 06-01-2019, 07:53 PM
Replies: 12
Views: 1,580
Posted By jeffro
Re: How to get authorization code Pro Tools LE 8

I don't see Pro Tools LE listed in your my.avid.com/products (http://my.avid.com/products) so please check out avid.force.com/pkb/articles/FAQ/en351651...
Forum: Licensing & Accounts 06-01-2019, 05:41 PM
Replies: 24
Views: 1,520
Posted By jeffro
Re: From 9 upgrade ?

Not correct. We still offer Perpetual licenses in addition to Subscriptions. (Annual Subscription is the same price as a Perpetual Upgrade so maybe that's causing confusion?)

Subscription is a...
Forum: Licensing & Accounts 06-01-2019, 01:13 PM
Replies: 7
Views: 894
Posted By jeffro
Re: Eleven Plug-in unauthorised

Thanks for trying and for following up with your results. Eleven and the 12.x versions of the AIR effects are included as part of your Pro Tools Software Upgrade with Annual Upgrade and Support Plan...
Forum: Licensing & Accounts 05-31-2019, 11:20 PM
Replies: 24
Views: 1,520
Posted By jeffro
Re: From 9 upgrade ?

Perhaps you are comparing perpetual and subscription?

A 1 year subscription is $299US, but that stops working at the end of a year. You can subscribe again (monthly or annually) as desired.
...
Forum: Licensing & Accounts 05-31-2019, 09:40 PM
Replies: 28
Views: 19,187
Posted By jeffro
Re: Can't log into my AVID master account

Account auto-locked from too many failed attempts. Will get you a temp password - pls check your email in a bit...
Forum: Licensing & Accounts 05-31-2019, 11:32 AM
Replies: 7
Views: 894
Posted By jeffro
Re: Eleven Plug-in unauthorised

The Avid Complete Plug-In Bundle (https://www.avid.com/plugins/avid-complete-plugin-bundle) includes Eleven MK II (installed by the bundle installer) so you can uninstall/remove Eleven. I noticed you...
Forum: Licensing & Accounts 05-31-2019, 11:09 AM
Replies: 3
Views: 351
Posted By jeffro
Re: Unresolved Case - Avid Support

Will look into it and reply ASAP!
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-31-2019, 12:17 AM
Replies: 4
Views: 2,133
Posted By jeffro
Re: running ultimate and normal on one machine

This is controlled by the license, so simply activate the one you want to run on your iLok using iLok License Manager.
Forum: Pro Tools HDX & HD Native Systems (Mac) 05-30-2019, 10:30 PM
Replies: 19
Views: 1,861
Posted By jeffro
Re: PT not behaving as expected when I launch and hold the 'n' key, to launch PB engi

Look forward to hearing your results. I can test again with HDN or enlist others for HDX.
Showing results 1 to 25 of 500

 
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