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Search: Posts Made By: MCorbin
Forum: Pro Tools | Carbon 04-01-2021, 09:08 AM
Replies: 3
Views: 196
Posted By MCorbin
Re: New Carbon- Extend existing Ultimate Perpetual?

Can you please open up a case and let me know what the case number is? We need to look to see what products you have that are or are not eligible for the extension. From there we can figure out the...
Forum: Avid S1, S3, Dock and Control 03-30-2021, 06:45 AM
Replies: 16
Views: 1,274
Posted By MCorbin
Re: Unworkable bug. Pan pots periodically get unset...

I've asked someone to pick up the case for you. Apologies for the delay...

m
Forum: Avid S1, S3, Dock and Control 03-19-2021, 11:15 AM
Replies: 11
Views: 461
Posted By MCorbin
Re: iPad 2020 and Avid Dock

Sweet! Mind posting some pictures???

m
Forum: Avid S1, S3, Dock and Control 03-15-2021, 10:56 AM
Replies: 24
Views: 4,097
Posted By MCorbin
Re: No AVB devices detected - S3

Hey All

There is a fix and it's not too terrible. Essentially what is happening is that the AVB kernel is getting corrupted at some point.

If you reinstall your OS from Recovery mode (just the...
Forum: Pro Tools | Carbon 02-09-2021, 04:02 PM
Replies: 11
Views: 798
Posted By MCorbin
Re: Carbon internal talkback system - not great results here

Shoot, I think myself or Kyle have spoken with all of you at one point or another!

Jeffro, yes, we have a case for table17.

Thank you all for your passion & your patience.

m
Forum: Pro Tools | Carbon 02-03-2021, 06:46 AM
Replies: 12
Views: 1,390
Posted By MCorbin
Re: iMac compatibity

Yep, we qualified a few new computers for Carbon over the last few weeks.

Please subscribe (right hand side of the page) to the KB below so you can get notifications when it is updated.
...
Forum: Avid S1, S3, Dock and Control 01-31-2021, 06:24 AM
Replies: 5
Views: 480
Posted By MCorbin
Re: failing fader on S3

Yeah, like Ryan said, S3 faders are field replaceable. You can give Support a call and order some S3 faders.

1 - Power down/disconnect S3
2 - Flip over and place on soft surface
3 - Remove all...
Forum: Pro Tools | Carbon 01-22-2021, 07:43 AM
Replies: 33
Views: 2,704
Posted By MCorbin
Re: Registration problem

Awesome! Enjoy the Carbon all! It's a fantastic box...
Forum: Pro Tools | Carbon 01-20-2021, 05:55 AM
Replies: 33
Views: 2,704
Posted By MCorbin
Re: Registration problem

You bet Bob!

LFO, I sent you a private message yesterday. If you can get me the info I asked for, we can get you sorted.

m
Forum: Pro Tools | Carbon 01-05-2021, 06:31 AM
Replies: 33
Views: 2,704
Posted By MCorbin
Re: Love Carbon but registering sucks!

Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.
Forum: Pro Tools | Carbon 01-04-2021, 12:31 PM
Replies: 33
Views: 2,704
Posted By MCorbin
Re: Love Carbon but registering sucks!

nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case...
Forum: Avid S1, S3, Dock and Control 12-08-2020, 06:45 AM
Replies: 4
Views: 558
Posted By MCorbin
Re: S1 and showing fader groups

In Eucon 20.11 you can also Spill Folder Tracks in the same manner as VCAs. So you can leverage either one that fits your workflow.

m
Forum: Pro Tools | Carbon 12-07-2020, 06:54 AM
Replies: 12
Views: 1,390
Posted By MCorbin
Re: iMac compatibity

17,1 iMac is on the list of computer's to test, but we were unable to get to it before the Carbon release.

You can subscribe to the Carbon Requirement's KB so you get notified when we do updates....
Forum: Pro Tools | Carbon 11-30-2020, 12:03 PM
Replies: 25
Views: 3,627
Posted By MCorbin
Re: Pro Tools Carbon Laptop Fan Noise

Thanks Chris, I'll make sure it gets picked up asap.
Forum: Pro Tools | Carbon 11-30-2020, 09:15 AM
Replies: 25
Views: 3,627
Posted By MCorbin
Re: PT Ultimate I/O Problem

Hey Chris

If you have not already created a case, could you please do so and let me know the Case number so we can work on a solution for you?

Thanks!

Mark
Forum: Pro Tools | Carbon 11-30-2020, 08:17 AM
Replies: 25
Views: 3,627
Posted By MCorbin
Re: Pro Tools Carbon Laptop Fan Noise

Chris, do you have a case logged with support yet? If so, please let me know the case number.

Of not, please log one and let me know what it is.

Thanks...

mark
Forum: Avid S1, S3, Dock and Control 11-10-2020, 06:29 AM
Replies: 16
Views: 1,274
Posted By MCorbin
Re: Unworkable bug. Pan pots periodically get unset...

Hey Rich

There is not a specific case where this will happen, it is a hardware issue that needs to be replaced. If you have an S1 that encounters sporadic Encoder 4 behavior, contact Avid Support...
Forum: Avid S1, S3, Dock and Control 11-09-2020, 03:44 AM
Replies: 16
Views: 1,274
Posted By MCorbin
Re: Unworkable bug. Pan pots periodically get unset...

Yep, that's it... thanks Bob! We'll reach out via the case...
Forum: Avid S1, S3, Dock and Control 11-08-2020, 07:08 AM
Replies: 16
Views: 1,274
Posted By MCorbin
Re: Unworkable bug. Pan pots periodically get unset...

Bob

Please open up a case and let me know what it is so we can address it properly.

https://avid.secure.force.com/pkb/articles/en_US/how_to/Support-Plan-Case-Creation

Thanks, and hope you...
Forum: Pro Tools | First Discussion 09-18-2020, 04:41 PM
Replies: 0
Views: 674
Posted By MCorbin
RESOLVED - PT First 20.9 Crash

Evening all!

Thank you for letting us know about the issues you were having with the PT First 20.9 crashes.

The bug effected PT First 20.9 on macOS 10.11.6 – 10.15.6.

Please follow the steps...
Forum: Avid S6 08-19-2020, 06:56 AM
Replies: 4
Views: 914
Posted By MCorbin
Re: Cleaning the surface

For finger prints and such, Eddie has this post as a sticky...

http://duc.avid.com/showthread.php?t=374628
Forum: Avid S1, S3, Dock and Control 05-06-2020, 05:20 AM
Replies: 3
Views: 631
Posted By MCorbin
Re: Win 10 Version Mismatch

Great news, thanks for the update!
Forum: Avid S1, S3, Dock and Control 05-04-2020, 06:31 AM
Replies: 44
Views: 9,434
Posted By MCorbin
Re: EUCON 20.1.0 Released

Definitely try disabling WiFi. I would also try checking the KB below for additional troubleshooting tips.
...
Forum: Avid S1, S3, Dock and Control 05-04-2020, 06:25 AM
Replies: 3
Views: 631
Posted By MCorbin
Re: Win 10 Version Mismatch

Those devices should still be fine. The Fire HD should be gen 9 or 10. The EuControl message is indicating that the version of EuControl you have on your PC and the version of Control you have on...
Forum: Avid S6 05-01-2020, 10:25 AM
Replies: 6
Views: 1,922
Posted By MCorbin
Re: Fatal License Error with 20.1 Update

Franklyn

Is your error with S6 or Pro Tools?
Showing results 1 to 25 of 35

 
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