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Search: Posts Made By: jeffro
Forum: Pro Tools 2019 Yesterday, 01:28 PM
Replies: 19
Views: 1,864
Posted By jeffro
Re: No audio when toggling solo (AFL Mode) during playback (PT-251511)

FYI- This issue is fixed in 2019.6 which was released today.
Forum: Pro Tools | First Discussion Yesterday, 11:08 AM
Replies: 62
Views: 15,185
Posted By jeffro
Re: "The Project owner has deleted the shared project" - offline Projects lost

If you're working with local-only Projects you don't need an internet connection but still need to sign into Pro Tools First.

More importantly... the update released today fixes this, so please...
Forum: Licensing & Accounts 06-25-2019, 08:51 PM
Replies: 5
Views: 193
Posted By jeffro
Re: DigiLink IO License NOT perpetual????

The Pro Tools DigiLink I/O License (http://avid.force.com/pkb/articles/faq/What-is-the-new-Pro-Tools-DigiLink-I-O-license-for) (in a Pro Tools Ultimate license bundle, purchased from the Avid Store...
Forum: Licensing & Accounts 06-25-2019, 04:26 PM
Replies: 5
Views: 193
Posted By jeffro
Re: DigiLink IO License NOT perpetual????

Perhaps this was a temp license provided during the rollout of new licenses for 12.6... will check it out and report back.
Forum: Pro Tools | First Discussion 06-25-2019, 02:11 PM
Replies: 62
Views: 15,185
Posted By jeffro
Re: "The Project owner has deleted the shared project" - offline Projects lost

Project data is stored in your Documents > Pro Tools > Project Cache but Pro Tools First won't recognize it if moved/restored manually. If you have unique audio you might want to export it (mixed or...
Forum: Pro Tools | First Discussion 06-25-2019, 02:01 PM
Replies: 62
Views: 15,185
Posted By jeffro
Re: "The Project owner has deleted the shared project" - offline Projects lost

That doesn't match my testing. Uninstalling Avid Application Manager and/or Avid Link doesn't prevent Pro Tools First from using my Avid cloud account. I can still create cloud or local Projects....
Forum: Licensing & Accounts 06-22-2019, 05:08 PM
Replies: 5
Views: 424
Posted By jeffro
Re: License has expired in the futre

Looks like there was a series of billing errors (multiple failed attempts) back in Dec 2018, so I started a support case for you to get more info and get this resolved.
Forum: Post - Surround - Video 06-21-2019, 05:13 PM
Replies: 49
Views: 7,056
Posted By jeffro
Re: 5.1 file channel order

Sounds like just removing that first sentence should address this concern, but please reply if additional definition would help. Thanks!
Forum: Licensing & Accounts 06-21-2019, 11:40 AM
Replies: 6
Views: 519
Posted By jeffro
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3

Sorry for the disruption. 2019.5 won't run on either since they both have a Release Limit date...
Forum: Licensing & Accounts 06-21-2019, 11:33 AM
Replies: 6
Views: 519
Posted By jeffro
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3

Thinking you already solved this, but the screenshot shows an expired Pro Tools HD Plan. This was the license for the bonus plug-ins and was replaced by the Avid Complete Plug-in Bundle (also...
Forum: Licensing & Accounts 06-20-2019, 07:39 PM
Replies: 6
Views: 259
Posted By jeffro
Re: New perpetual license requires shipping?

Okay... Pro Tools Perpetual (Download) is available now on the Avid Store (http://shop.avid.com).
Forum: Post - Surround - Video 06-20-2019, 06:26 PM
Replies: 49
Views: 7,056
Posted By jeffro
Re: 5.1 file channel order

If you are referring to the last QA in the article ("Not at this time.") then yes, that was incorrect so was updated today. Our tech also added 7.1 info in the first QA pair. I guess it would have...
Forum: Pro Tools 2018 06-20-2019, 05:07 PM
Replies: 4
Views: 443
Posted By jeffro
Re: Playing track backwards?

Along with the Reverse plug-in, check our the Reverse button in some of the AudioSuite reverb and delay plugins - this gives you what used to require flipping the tape, printing the effect, then...
Forum: Licensing & Accounts 06-20-2019, 10:42 AM
Replies: 4
Views: 298
Posted By jeffro
Re: ProTools10 AirVirtual Instruments installer

Was this a boxed copy of PT10?
Forum: Licensing & Accounts 06-19-2019, 01:55 PM
Replies: 6
Views: 2,049
Posted By jeffro
Re: Unable to start ASC

Found a case in progress that's in the seller's name (also where the ASC was assigned), so that should be resolved soon.
Forum: Licensing & Accounts 06-19-2019, 01:45 PM
Replies: 6
Views: 2,049
Posted By jeffro
Re: Unable to start ASC

Sorry for the trouble, will get a case going for you...
Forum: Pro Tools 9 06-19-2019, 01:40 PM
Replies: 5
Views: 496
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

Sorry I even responded to that part... maybe we can just consider this one our personal Y2K. :o
Forum: Pro Tools 9 06-19-2019, 01:36 PM
Replies: 5
Views: 496
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

There was no precedent to check for a double digit point release since IIRC Apple had never used one prior to 10.10 (9.2.2, 8.6, 7.6, 6.0.8, 5.1, 4.1, etc.). Mac OS X 10.10 was released 3 years after...
Forum: Licensing & Accounts 06-19-2019, 12:27 PM
Replies: 6
Views: 259
Posted By jeffro
Re: New perpetual license requires shipping?

Update... we are converting the product on the Avid store from a boxed copy to a digital download. Will reply again when completed.
Forum: Pro Tools 12 06-15-2019, 10:12 AM
Replies: 2
Views: 272
Posted By jeffro
Re: Could not import audio

Pro Tools 12 (http://avid.force.com/pkb/articles/download/Pro-Tools-12-8-3-Release-Info) is not qualified on Mojave.

Search "Could not complete the import audio command" in the Knowledge Base...
Forum: Licensing & Accounts 06-15-2019, 09:49 AM
Replies: 25
Views: 3,170
Posted By jeffro
Re: From 9 upgrade ?

You are still lumping Perpetual and Subscription together even though they are different.

Think of it like owning (perpetual) vs renting (subscription).

When you own something...
Forum: Licensing & Accounts 06-12-2019, 12:58 AM
Replies: 25
Views: 3,170
Posted By jeffro
Re: From 9 upgrade ?

Both are qualified (http://avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart).
Forum: Licensing & Accounts 06-12-2019, 12:55 AM
Replies: 7
Views: 501
Posted By jeffro
Re: Avid link showing plugins i dont own.

It should be showing what's in your Avid account (http://my.avid.com/products). If not, we should get more info to check this out.
Forum: Pro Tools | Control 06-08-2019, 10:45 PM
Replies: 3
Pan
Views: 529
Posted By jeffro
Re: Pan

Same here... will start a case for you and log this.
Forum: Pro Tools | First Discussion 06-08-2019, 02:01 PM
Replies: 2
Views: 300
Posted By jeffro
Re: my pro tools failed to download

Welcome to the community.

You can download the installer from your Avid account:

my.avid.com/products (http://my.avid.com/products) > Pro Tools | First > Product Details and Download Links > ...
Showing results 1 to 25 of 500

 
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