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Search: Posts Made By: DigiTechSupt
Forum: macOS 12-10-2023, 06:07 AM
Replies: 4
Views: 524
Posted By DigiTechSupt
Re: Mac Studio /M2 - Avid plugin missing

Hi there.

Let me check for similar cases and get back to you.

Thanks
Forum: MBOX Studio 09-07-2023, 06:19 AM
Replies: 6
Views: 1,739
Posted By DigiTechSupt
Re: Is this normal in Mbox Studio?

Hiya, Daniel. David here from the Community team. I saw that you have already created a case for this. Have you already returned the unit to the 3rd-party seller for repairs and/or replacement?
Forum: Pro Tools 08-17-2023, 08:36 AM
Replies: 19
Views: 3,664
Posted By DigiTechSupt
Re: Pro Tools MIDI Beat Clock sync problems

Yes, please! The more tickets we have, the more we can have the dev team aware of the issue. Thanks!
Forum: Pro Tools 08-17-2023, 08:24 AM
Replies: 4
Views: 686
Posted By DigiTechSupt
Re: Video window doesn't "float" and goes behind when switching to any other app

Hi! David here from Avid Community, can you send me a direct message of your Avid account email address so I can create a case for this? Thanks!
Forum: Pro Tools HDX & HD Native Systems (Win) 08-08-2023, 03:13 PM
Replies: 5
Views: 1,130
Posted By DigiTechSupt
Re: Counter not rolling over

I’ve opened a suppport ticket for you regarding this one. Case 04664084
do you have a screen recording of this issue?


-Tope
Forum: Pro Tools 08-01-2023, 08:58 AM
Replies: 7
Views: 1,130
Posted By DigiTechSupt
Re: Whole step shift Created Artifacts with Melodyne ARA. Bug?

Hi! If you are experiencing any issues with ARA Melodyne integration, please feel free to create a case with us. It helps us be aware of the major issues so we can be aware of them. Thanks!
Forum: Pro Tools 08-01-2023, 08:51 AM
Replies: 7
Views: 1,130
Posted By DigiTechSupt
Re: Whole step shift Created Artifacts with Melodyne ARA. Bug?

Hi! I've already created a case for you for our team to address. The case number is 04660938. Let me know if you have any questions. Thanks!
Forum: Technical Alerts 07-20-2023, 06:26 AM
Replies: 0
Views: 5,127
Posted By DigiTechSupt
Fraunhofer MPEG-H plugin is now Live

MPEG-H plug-ins installers for Pro Tools Ultimate (and PT Trial) are in customer accounts
*
https://avid.secure.force.com/pkb/articles/readme/Fraunhofer-MPEG-H-plug-in-for-Pro-Tools-Ultimate
*...
Forum: Licensing & Accounts 06-28-2023, 05:21 AM
Replies: 4
Views: 970
Posted By DigiTechSupt
Re: iLok authorizing

Hi Basslik,

You can sign in on your iLok License Manager App on your computer, Sign in with your iLok ID, then click on the Active tab then disable the license from the iLok Cloud. Then you can...
Forum: Licensing & Accounts 06-21-2023, 10:31 AM
Replies: 6
Views: 1,015
Posted By DigiTechSupt
Re: Jitters

Hi, yes. The GET CURRENT plan will let you keep your Perpetual License and give you 1 year of support and updates.


-Tope
Forum: Pro Tools 06-20-2023, 09:08 AM
Replies: 4
Views: 1,560
Posted By DigiTechSupt
Re: 2023.6 Bug: 'None' Marker color is not saved

A case has been created for you as well (Case 04642586)

-Tope
Forum: Pro Tools 06-20-2023, 09:05 AM
Replies: 4
Views: 1,560
Posted By DigiTechSupt
Re: 2023.6 Bug: 'None' Marker color is not saved

Hi there!
I saw the case you opened, this has been escalated. Please check your Email for updates (Case 04642405)

Thank you,
-Tope
Forum: MBOX Studio 06-18-2023, 10:06 AM
Replies: 1
Views: 1,632
Posted By DigiTechSupt
Re: Mbox 2 Mac Ventura (fingers crossed)

Hi!

Sorry to hear about that. A work around would be running a dual boot system, with one Partition running your current OS and the other running a supported OS version.

You can check...
Forum: Technical Alerts 06-15-2023, 01:22 PM
Replies: 0
Views: 4,469
Posted By DigiTechSupt
iLok Maintenance June 19 @ 9AM PDT

Monday, June 19th, 2023
9am to 10am PDT


iLok will be performing an upgrade on their iLok Cloud Services from 9am to 10am PDT on June 19, 2023. We don't expect any disruptions during the...
Forum: Technical Alerts 06-15-2023, 11:43 AM
Replies: 0
Views: 4,135
Posted By DigiTechSupt
New Sonic Drop - Noise Engineering Modular Motifs Now Available

A new drop has been added! Noise Engineering Modular Motifs is now available for download in the Sonic Drop tab on Avid Link.



Please click here...
Forum: Pro Tools 06-14-2023, 08:45 AM
Replies: 7
Views: 1,325
Posted By DigiTechSupt
Re: Duplicating playlists not duplicating ARA data correctly

Hi Rich!

The case has already been looked at and has already been escalated and logged. You will be updated via the Case Email.

Thank you

-Tope
Forum: Technical Alerts 06-07-2023, 10:45 AM
Replies: 0
Views: 4,890
Posted By DigiTechSupt
Avid Link 2023.6 Now Available

Avid Link 2023.6 is now available through Avid Link, my.avid.com/products and Avid.com/products/avid-link.

More info:

Avid Link 2023.6 ReadMe...
Forum: Pro Tools 06-05-2023, 08:55 AM
Replies: 7
Views: 1,243
Posted By DigiTechSupt
Re: UJAM Beatmaker dope 2 Serial Code

Hiya folks,

Can I ask if you people are still experiencing issues with your codes so I can inform our team? Thanks!
Forum: Technical Alerts 05-30-2023, 11:59 AM
Replies: 0
Views: 4,595
Posted By DigiTechSupt
New Pro Tools Inner Circle Reward - UJAM Beatmaker Dope 2

UJAM Beatmaker dope 2 now available for customers who got an active Pro Tools Annual Subscription and Software Update and Support plan! Eligible customers can now claim this under their View My...
Forum: Licensing & Accounts 05-28-2023, 09:44 AM
Replies: 9
Views: 1,426
Posted By DigiTechSupt
Re: I bought a perpetual license and haven't received confirmation or activation

Hi, I found the support case opened for this. I've alerted the webstore tea with the situation. The order has already been placed. If the product is still not in your account after 24 hours, please...
Forum: Licensing & Accounts 05-28-2023, 09:21 AM
Replies: 6
Views: 2,281
Posted By DigiTechSupt
Re: Account Locked due to multiple unsuccessful sign in attempts

Hi there,

Are you still currently locked out? Please send me an Email so we can have your password reset.

Thanks,
Tope
([email protected])
Forum: Pro Tools 05-22-2023, 05:47 AM
Replies: 2
Views: 742
Posted By DigiTechSupt
Re: "Engine reset" error when video track is online

Hello!

Have you started a case for this? If not, please start one here: https://www.avid.com/learn-and-support/contact-audio-and-music-support

Thanks!
Forum: Windows 05-17-2023, 08:02 AM
Replies: 11
Views: 1,782
Posted By DigiTechSupt
Re: Bought Atmos only Mac last December, now have to pay for it!?

The pricing you see (100) are for Pro Tools Subscribers.

You can go to https://www.avid.com/plugins/Dolby-Atmos-Renderer#show-2...
Forum: Windows 05-17-2023, 06:55 AM
Replies: 11
Views: 1,782
Posted By DigiTechSupt
Re: Bought Atmos only Mac last December, now have to pay for it!?

Hi Mike,

Sorry about that. This is what I found in the Dolby KBs

Existing customers: (those that do currently own the Dolby Atmos Production or Mastering Suites) can purchase an upgrade to...
Forum: MBOX Studio 05-10-2023, 10:59 AM
Replies: 4
Views: 1,081
Posted By DigiTechSupt
Re: Help..Not Getting Loopback..

Hi there,
Are you using the same computer to capture the audio? or are you using a different device and connect the input via bluetooth?

-Tope
Showing results 1 to 25 of 500

 
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