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Search: Posts Made By: jeffro
Forum: AAX Plug-ins 01-13-2019, 09:22 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Found your case and replied there, please check your email...
Forum: AAX Plug-ins 01-04-2019, 09:53 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Renewing an Update Plan adds a year (http://avid.force.com/pkb/articles/faq/Does-my-plan-start-from-the-purchase-date-or-activation-date) onto the end of the plan, so you don't lose anything by...
Forum: AAX Plug-ins 01-02-2019, 09:17 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

The problem with duplicate files was fixed (we had the same files listed twice).

We usually include the current (v18.8) and previous (v18.1) versions. You can just install the newest version...
Forum: AAX Plug-ins 12-11-2018, 09:01 AM
Replies: 65
Views: 12,731
Posted By jeffro
Forum: AAX Plug-ins 12-10-2018, 10:15 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Sorry for the confusion. Please just install the latest (18.8) version. We have duplicate installers listed in the downloads, e.g. Pro_Compressor_18_8_Win_104308.zip listed twice, so either one does...
Forum: AAX Plug-ins 12-07-2018, 12:07 AM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

If you sign into my.avid.com (http://my.avid.com) and click My Products and Subscriptions you'll see You are eligible for Loyalty free plugins: Review them here! Click the link and follow the...
Forum: AAX Plug-ins 12-07-2018, 12:06 AM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

If you sign into my.avid.com (http://my.avid.com) and click My Products and Subscriptions you'll see You are eligible for Loyalty free plugins: Review them here! Click the link and follow the...
Forum: AAX Plug-ins 11-30-2018, 12:49 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Couldn't find your account based on your community email address, so please start a support case (https://www.avid.com/learn-and-support/contact-audio-and-music-support) with your account info....
Forum: AAX Plug-ins 11-29-2018, 10:48 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Started a support case for you.

They should be in Products Not Yet Downloaded (http://my.avid.com/products/notyetdownloaded) and when activated will be in your list of My Products and...
Forum: AAX Plug-ins 11-29-2018, 10:41 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Started a support case for you to track and solve this.
Forum: AAX Plug-ins 11-20-2018, 12:21 AM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Sorry I missed that! Pls try the 10.x installers available from the product pages...
avid.com/plugins/pro-compressor (https://www.avid.com/plugins/pro-compressor)
avid.com/plugins/pro-limiter...
Forum: AAX Plug-ins 11-19-2018, 05:39 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

That's just part of the redemption/activation process. There's an Avid/Reseller Not Listed button you could click instead of the Pick This Reseller button. I went ahead and completed these for you...
Forum: AAX Plug-ins 11-19-2018, 05:34 PM
Replies: 65
Views: 12,731
Posted By jeffro
Forum: AAX Plug-ins 11-17-2018, 10:21 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Will start a support case to get all your info. Please watch for a case notice email.
Forum: AAX Plug-ins 11-16-2018, 10:06 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Sorry for the delay! Started a case to track this and get it solved.
Forum: AAX Plug-ins 11-13-2018, 07:50 PM
Replies: 65
Views: 12,731
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

They are added to my.avid.com/products (http://my.avid.com/products) so you can click on either one then click Show to see the downloads.
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